WPay FAQ's

WPay FAQ pages assist our customers in finding quick solutions to frequent problems.

Account Opening

You can read more about the businesses and regions we can and cannot work with here in our Terms & Conditions (point 2b). We only provide business accounts to businesses or sole proprietorships registered in the European Economic Area. Additionally, the business activities and industry of the company must be within our risk appetite. If you have any questions about the requirements to open an WPay business account, please get in touch via the Contact Us page in the footer.

Please note that we are have paused all onboarding of new clients for the time being. For now, please join our waiting list here to be among the first informed when our onboarding opens again.

In the future, you will be able to open an account. We will ask you for some personal information and details about your business. You’ll need to have the following documents at hand: Passport/IDs of account users, owners and directors; utility bills of account users, owners and directors.

You can read more about the information we require and what you will need in our blog.

Please note that we are have paused all onboarding of new clients for the time being. For now, please join our waiting list here to be among the first informed when our onboarding opens again.

Filling in the details for the application takes only a few minutes. We aim to get back to you within 5-10 business days if we need further information to support your application, and to complete the application shortly thereafter.

To open an WPay business account online, you’ll need some information to hand about yourself and your business. The documentation we need depends on what’s available online in public business registries and the industry of the applicant. Typically we need the following:

1. Certificate of incorporation

2. Articles of Association/Memorandum

3. Register extract (max three months old)

4. Shareholder register

5. Information/ documents supporting the company business activity: functional website and/ or customer invoices/ agreements

Individual documentation

8. Individual ID (passport or national card ID) for owners, directors and intended wallet users. This does not need to be notarized and needs to be a clear colour scan or a photo. If it’s an ID card we need to see both sides.

9. Proof of residence in the form of any of the following: utility bill (landline phone, electricity, water, gas), bank account statement, or any other document issued by a governmental authority maximum three months old. Please note: mobile phone bills are not accepted.

At the moment we only offer business accounts.

For the time being, we can only accept applications from the European Economic Area (EEA). Unfortunately, if you are registered elsewhere, we wouldn’t be able to accommodate you as of now.

Please email onboarding@woohoopay.ie from the email that you signed up with if you’d like to discuss your application

Please open a chat on woohoopay.com and choose “I want to open an account” and then “I have problems with signing up”. You can also reach out to us via our Contact Form here.

Yes, providing your other businesses meet our acceptance criteria there is no limit on how many business accounts you can have with us. However at registration you will need to sign up with different company emails for a secure login. For security reasons the same email cannot be used twice.

You can review your application status for a business account by going to intergiro.com and logging in. If you have anything to add to your application, please email us at onboarding@woohoopay.ie.

It’s possible that we’ve already reached out to you regarding your application. Please double-check your spam folder to see if you’ve missed any emails from our Onboarding team.

The first step is to sign up on woohoopay.com or via this link. You will be prompted to fill in your email, mobile phone number, and password which will be used as credentials for your WPay account. Next, you will be asked to fill in more details about the company, such as registration number, ownership, directors, wallet users, industry and business activity, etc. You can find more information about the documentation that is required in this article. You can log in later to complete all the steps, upload documents, or just review the status of your application.

When you finish the application, the Onboarding team will review your application and reach out to you via email to update you on the application and request any additional information, if necessary. Please double check your spam folder in case any of our emails have ended up there.

Our Onboarding team will reach out to you via email as soon as they’ve made the initial review of your application. Please double check your email client’s Spam folder. You can also email us at onboarding@woohoopay.ie if you need an update.

To upload documentation regarding your application, you can go to woohoopay.com and log in with the credentials associated with the application.

You can chat with our Support team between 09:00 to 17:00 on weekdays within the Customer Portal. To log into the Customer Portal, you need to log in at woohoopay.com or via the mobile app. You can also email us at support@woohoopay.ie. For security reasons, we will only chat about sensitive or customer-specific topics with logged in users via the Customer Portal.

About WPay

An WPay business account allows you to handle the financial management of your business through one intelligent platform while offering features such as making and receiving payments, balance checking, and reviewing historic transactions.

You can only open one WPay business account per company.

If we have previously closed an WPay account that you held, you may not be allowed to open a new Intergiro account. Please contact Support via our contact form to discuss your specific needs

WPay is a progame manager of Intergiro of whom is an EMI, an electronic money institution licensed by Swedish Financial Supervisory Authority (Sw. Finansinspektionen) with the authority to issue electronic money and to provide payment services.

Cards

WPay cards help your company manage expenses in an easy way. You can order both virtual and physical Mastercard cards to your company employees. You can access and manage cards via the customer portal and the mobile app.

We will send physical cards to the address you provide for card delivery.

You can set a specific source of funds for each card, or you can connect multiple cards under a single account. As an Admin, you are in control of funds available for card spending, and of how and for what purposes cards can be used.

Card transactions can be monitored through our customer portal and mobile apps. As an Admin you have access to your full company card transaction data, whereas individual cardholders may have access to only their personal card information.

As your company Admin, you can order cards for yourself and for your employees. All cardholders must be fully KYC verified before ordering a card.

If you are not an Admin on your WPay account, please reach out to your Admin to request them to order a card for you.

Sign up for an WPay business account now to get access to WPay cards.

Virtual cards are automatically active – you can start spending with virtual cards right away.

Physical cards can only be activated once it has been delivered by your local postal service. You can activate your physical card by logging into your account on the customer portal and selecting Cards from the top menu.

Yes, with an WPay account you will be able to order debit Mastercards that can be used online or in stores, wherever Mastercard is accepted.

There is no set limit on how many cards you can order. In theory, you can order as many as you want, but as a financial institution, we have legal requirements to understand your business flow including your card usage. Thus, we may request information about your card ordering and usage if either seems out of the ordinary.

Cards can be used wherever debit Mastercards are accepted.

At the moment, the cards can only be issued to Euro accounts. Any non-Euro transactions will be converted to Euro using Mastercard exchange rate with no additional fees or charges.

Yes, with our 3D services, you will be able to offer accounts and cards to your customers and users.

Products And Services

You can find our Pricing here. If you are an existing customer, you can find your pricing in the Welcome Letter you received when you became a customer. For applicants in ‘high risk’ or complex industries, such as crypto, we apply customized pricing under the Enterprise package. Please contact sales@woohoopay.ie if you have any queries prior to submitting an application.

WPay does not offer any loan or credit services. All credit or loan services via woohoopay.com are offered via third party partnerships with woohoopay.com

Yes! You can add additional users and assign roles to them within your WPay Business Account. The account administrator can add Corporate users in the portal. All new account users need to verify their identity and proof of address before they can access the account.

We are constantly releasing new functionality and features. These are prioritised based on customer feedback and we welcome suggestions and ideas for new features.

We strive to provide the best possible service to you and our friendly Customer Support team is ready to assist you with any issues you may have with our services.

If you are still not satisfied with our efforts and you wish to make a formal complaint, you can contact complaints@woohoopay.ie. Complaints against WPay are dealt with according to recommendations set out by our regulator, the Swedish FSA.

We will do our best to resolve your complaint as soon as possible and, in any event, respond to your complaint no later than fifteen (15) Swedish banking days from receipt of your complaint. In exceptional circumstances where we require more time to respond, we will contact you to let you know, and in any case we will respond to your complaint within thirty five (35) Swedish banking days.

For any complaints or claims you may have regarding any faults or deficiencies in products or services that you have purchased with your card, please contact the seller of the product or the service provider (i.e. the point of sales) directly. The seller or service provider is liable for such faults or deficiencies in accordance with the laws applicable to the purchase, and we assume no liability regarding such faults or deficiencies.

Our core service is a Euro IBAN for SEPA only which we can offer all customers that we onboard, along with the issuing of physical or virtual debit Mastercards for company expenses. For eligible customers in accepted industries, we can offer SWIFT IBAN accounts for international transfers. As of now, we have EUR, USD, GBP, SEK, DKK, NOK, PLN and AUD available. Additionally, we’re working to enable local payment options for Sweden. This gives you a local account with a sort code and account number for incoming and outgoing payments.

We would need some more information about your business activities to determine whether we can provide just the basic SEPA Euro IBAN or possibly additional SWIFT services. However, the most accurate way to determine this is still to submit an application at intergiro.com. If you have any questions please use the contact form via the chat or email us on sales@woohoopay.ie.

The Euro IBAN for SEPA will be issued in Sweden, so the prefix will be SE.

For SWIFT IBANs, we make use of different payment processors depending on the individual circumstances and industry of the customer. Thus, we can only confirm that the IBAN will be issued within the European Economic Area.

We support local outgoing transfers in USD, EUR, GBP, SEK, NOK, DKK, PLN and AUD as a part of our multicurrency product. This product is available for eligible customers based on the industry.

Our API for 2D customers is being developed. Please get in touch with us via sales@woohoopay.ie to join the waiting list for this feature.

WPay does not have any transaction limits from a technical perspective. Get in touch with us via sales@intergiro.com or Contact Us to discuss your needs in more detail.

No. We will contact you and communicate what is needed in case we need further information about a transaction. This usually involves a service agreement or invoice.

WPay does not use a correspondent bank for SWIFT transfers. For SEPA transfers, no correspondent bank is needed.

Currently, WPay’s App is in production but, for the time being please use our partner App – Intergiro mobile app is available for Android and iOS. Existing customers can use it to log into their Intergiro account for their business banking purposes.

Payments to International IBANs, via SWIFT network

• Sent by you with a reference

• Slower (normally a day or two longer) and more expensive than local payments

• Payments sent via SWIFT are easier to trace or recall which is why many businesses choose to pay bills via this method

• Please note that additional fees may be charged by intermediary banks or your beneficiary’s bank when paying via SWIFT

EUR

• Payments to EU IBANs, via SEPA network

• Sent by you with a reference

GBP

• Payments to local UK accounts, via Faster Payments Service

• Sent by our partners without a reference

• You will not be able to recall this transaction

USD

• Payments to local US accounts, via FedACH

• Sent by our partners without a reference

• You will not be able to recall this transaction

SEK

• Payments to local Swedish accounts, via RIX

• Sent by our partners without a reference

• You will not be able to recall this transaction

DKK

• Payments to local Danish accounts, via Straksclearing

• Sent by our partners without a reference

• You will not be able to recall this transaction

NOK

• Payments to local Norweigian accounts, via NICS

• Sent by our partners without a reference

• You will not be able to recall this transaction

PLN

• Payments to local Polish accounts, via Elixir network

• Sent by our partners without a reference

• You will not be able to recall this transaction

AUD

• Payments to local Australian accounts, via AusPayNet

• Sent by our partners without a reference

• You will not be able to recall this transaction

Transactions

All payments are processed as per our cut-off times, depending on the type of payment, destination, currency and recipient bank.

For a payout in euro using the SEPA network, we receive your payment order immediately upon your submission of the payment order if you submitted it at the latest 14.30 CET on a banking day and we will execute it on the same banking day. If you submitted the payment order after 14.30 CET, we will receive it and will execute it on the following banking day. The recipient will generally receive the payout the next banking day, however it may take longer depending on the recipient’s bank.

For a payout in euro or any other available currency using international or local payment networks, please see below – Payment and FX Timeline Page for information on when the payment order is received.

Click here to view the cut-off times for payouts (other than SEPA network).

Click here to view cut-off times for Fx transactions.

Please be aware that when making FX transactions, the cut-off time of the currency with higher rank will be used. Let’s say you want to buy Australian Dollars (AUD) with UK Sterling (GBP). Australian Dollars (AUD) has a cut off of 13:00 CET, while UK Sterling (GBP) has a cut-off of 14:20 CET. Since AUD has a higher rank in this table, the cut-off for converting the same day will be 13:00 CET. Conversions must therefore be created before the cut-off time on the desired conversion date. If you miss the cut-off, the conversion would settle the next business day.

If you have a question about a specific payment, or if this information didn’t help you, please contact Support via Chat while logged in to your account.

For a payout in euro using the SEPA network, we receive your payment order immediately upon your submission of the payment order if you submitted it at the latest 14.30 CET on a banking day and we will execute it on the same banking day. If you submitted the payment order after 14.30 CET, we will receive it and will execute it on the following banking day. The recipient will generally receive the payout the next banking day, however it may take longer depending on the recipient’s bank.

For a payout in euro or any other available currency using international or local payment networks, please see below – Payment and FX Timeline Page for information on when the payment order is received.

Click here to view the cut-off times for payouts (other than SEPA network).

Click here to view cut-off times for Fx transactions.

 

Please be aware that when making FX transactions, the cut-off time of the currency with higher rank will be used. Let’s say you want to buy Australian Dollars (AUD) with UK Sterling (GBP). Australian Dollars (AUD) has a cut-off of 13:00 CET, while UK Sterling (GBP) has a cut-off of 14:20 CET. Since AUD has a higher rank in this table, the cut-off for converting the same day will be 13:00 CET. Conversions must therefore be created before the cut-off time on the desired conversion date. If you miss the cut-off, the conversion would settle the next business day.

 

If you have a question about a specific payment, or if this information didn’t help you, please contact Support via Chat while logged in to your account.

If you owe us any fees (including transaction fees, foreign exchange fees and monthly account fees) or any other charges, we’ll deduct the amount you owe us from your account. You can keep track of such deductions on the customer portal and in the mobile app when you are logged in.

Yes, statements can be downloaded in CSV or PDF format via the customer portal.

Depending on your account, you can make payments to a number of different countries using WPay. Please log in to the Customer Portal to contact Support via Chat with specific questions about international payments.

As a regulated e-money institution, Intergiro has certain responsibilities and requirements, including reflecting prohibited countries/regions. Currently, these are: Afghanistan, Albania, Barbados, Belarus, Bosnia & Herzegovina, Burkina Faso, Burundi, Cayman Islands, Central African Republic, China, Crimea, Cuba, Democratic Republic of the Congo, Ethiopia, Guinea, Guinea-Bissau, Haiti, Hong Kong, Iran, Iraq, Jamaica, Jordan, Kosovo, Lebanon, Libya, Mali, Moldova, Montenegro, Mozambique, Myanmar (Burma), Nicaragua, Nigeria, North Korea, North Macedonia, Pakistan, Panama, Philippines, Russia, Senegal, Serbia, Somalia, South Sudan, Sudan, Syria, Tanzania, Tunisia, Uganda, Ukraine, Ukrainian regions of Donetsk, Luhansk, Zaporizhzhia, and Kherson, UAE, Venezuela, Yemen, Zimbabwe.

SEPA stands for Single Euro Payments Area and it’s a payment type used to transfer euro currency within the EEA. SWIFT is another international payment type used for cross-border payments. Depending on account type and eligibility, you can make both SEPA and SWIFT payments with Intergiro. The Onboarding team will advise on your eligibility for SWIFT upon onboarding. For more information on payments, you can visit our blog.

Yes, you can make international payments using your WPay business account. The payment types you can make may vary depending on the type of account you hold. Please log in to the Customer Portal to contact Support via Chat with specific questions about international payments.

There are three different types of SWIFT transfers: 1) OUR: this means the issuer pays all expenses, including both theirs and those of the payee’s bank, on top of fees from any third parties intervening in the transaction; 2) BEN: this means that all those expenses are paid by the recipient of the transfer; and 3) SHA: where each party pays their own expenses, sharing the total cost of the transaction. In SWIFT messages you can see which arrangement the international transfer has been issued under – SHA is most common to promote transparency and therefore avoid conflict. At WPay, all SHA inbound transactions are free for our customers. We do however, reserve the right to pass on any OUR or BEN fees to our customers inline with normal banking practice.

WPay’s bulk payment feature allows you to create multiple payments at the same time. You can upload a CSV file or create multiple payments manually. You can enter a maximum of 300 entries at once (manual or CSV). Whether you choose to download a template from our ‘Bulk Payments’ menu or to create one on your own, please note that every line of the CSV file counts as one payment entry and values in the file must be separated by commas. The bulk payment feature is currently available for EUR and SEPA transactions only.

Security

Yes – your money is safe with WPay. As WPay is a program manager of Intergiro and Intergiro is an Electronic Money Institution, regulated in Sweden by Finansinspektionen (The Swedish Financial Supervisory Authority) under the Swedish Electronic Money Act (2011:755), Licence Reference: 48003, for the issuing of electronic money. We are required by law to protect clients money by safeguarding it with a bank, segregated from Intergiro’s own funds. That means, in the unlikely event that Intergiro becomes insolvent, client money will be unaffected and will be refunded to clients.

We use fraud detection technologies, data encryption and strong authentication solutions in our efforts to do all we reasonably can to prevent unauthorised or fraudulent use of your account, card and related services.

Please make sure that your mobile 2FA number is entered correctly. When signing in you will receive a 6 digit code to your mobile phone. Make sure that you have not entered a landline phone number and that the country code is included (+). Please make sure that you are using the correct username/email, our Customer Support team can check which email you have registered. Please reset your password if you have forgotten your password and check your emails for spam filters which might prevent you from receiving vital information from us. You will not be able to log in until your identification has been verified. We will inform you once we’ve completed this.

Yes. For security reasons, you will need to contact Support either by logging in and initiating a chat or sending an email to support@woohoopay.ie from the email associated with the account.

For security reasons, you will need to contact Support by emailing support@woohoopay.ie from the email associated with the account. We will provide further instructions from there.

For regulatory reasons, Intergiro can only allow users to be inactive for a maximum of 5 minutes. After exceeding this period of inactivity, users are automatically logged out.

For more information, please check Article 4(3)(d) of the Commission Delegated Regulation (EU) 2018/389, where it states that Payment Service Providers (PSPs) must apply strong customer authentication in accordance with Article 97(1) of Directive (EU) 2015/2366, specifically that “the maximum time without activity by the payer after being authenticated for accessing its payment account online shall not exceed 5 minutes”.

Merchants

In order to get a merchant account, your website needs to fulfil the requirements below.

Technical setup for all website pages

  • should be protected by TLS certificate
  • should be under one domain name, including callbacks
  • to ensure a good customer experience if operating subdomains only 2nd level domain structure should be used
  • All website pages must be available and contain updated information

Contact and company information

Following information should be clearly available to the customer:

  • Registered name, address and registration number of the legal entity
  • Contact and Customer support information (operating hours, phone number, email address)
  • About Us, T&Cs, Privacy policy, Contact Us pages links on the home page

Pricing and currencies

  • Pricing of products and services (with currencies and amounts) needs to be clearly available for all visitors and/or customers
  • If order currency differs from payment currency, this should be indicated before purchase

Terms and conditions and Privacy policy

  • Terms and conditions and Privacy policy need to be clearly available for all visitors and/or customers
  • Terms and conditions needs to be accepted manually by the cardholder when opening an account and/or during checkout. 
  • Please see further below for minimum information to be included in these documents

Bank statement descriptor

  • is the name that will appear on the customer’s bank statement showing who they have paid money to
  • should be the Company’s URL or trade name whichever is easier to link to your web shop
  • Must be clearly available during checkout

Visa and Mastercard brands

  • Visa and Mastercard logos must be clearly available on the website and during the checkout process

Links to the pages of Mastercard and Visa

Checkout flow

  • Merchant outlet location must be clearly displayed during the checkout process
  • After successful payment, the cardholder should be sent to a confirmation page where they should be provided with information on the result of the transaction, order details and instructions to receive the order.
  • After successful payment, email confirmation with order and payment details should be sent by merchant to the customer
  • Payment currency and amount shown to customer on merchant’s website before purchase should be equal to actual transaction currency and amount

Licence information for regulated business activities

If merchant’s business activities are regulated either in merchants jurisdiction or in customers jurisdiction then the following information should be clearly available on the website: 

  • information on the licence/permission/registration name, number, jurisdiction 
  • regulator’s name and if available, link to the registry 

Age and export restrictions

  • Viewing or purchasing age restricted products or services should not be available to the customer until they confirm they are of legal age (18+) by manually accepting an age restriction notice
  • Legal restrictions notice (e.g. related to customer’s location country or citizenship country) should be shown before purchase if applicable
  • Merchant should notify customers of their obligation to independently determine whether the relevant local legislation allows purchase of such goods or services through Internet using card payments

Terms and conditions (should contain)

  • information about the Business registered name, identification number, registered address, intermediary if any
  • fulfilment and delivery policy and shipping costs, tax information and timeframes
  • right of withdrawal/Refund/Return/Exchange policy, Cancellation policy, clearly described and clearly presented. Confirmation for cancelling service should be provided a via email
  • return and refund Timeframes, costs/fees and other conditions clearly indicated.
  • the location of the Merchant Outlet,
  • easily accessible merchant contact information,
  • conditions to close/terminate the account
  • copyrights
  • applicable law and jurisdiction
  • information and contact of the payment service provider

Data Privacy protection policy (should contain)

  • legal entity details and contacts of Data Protection Officer
  • statement that merchant does not sell personal information they are collecting
  • should be on a separate page

Starting a new Subscription

  • Subscription products or services should be defined in Recurring Payments Terms
  • Recurring Payments Terms should be clearly available to all visitors and customers
  • In the subscription step of the customer’s journey, merchant should clearly indicate to the customer that they are accepting Recurring Payments Terms and that they will receive a reminder before each recurring charge

Customer must give explicit consent to Recurring Payments Terms

  • before completing the transaction, and
  • separately from any other Terms and conditions (e.g. by checking a box with a link to Recurring Payments terms), and 
  • separately from any other confirmation actions (e.g. Submit, Pay) 

The email receipt for an initial recurring transaction must include the following information: 

  • indication this is a recurring payment
  • clear payment schedule depicting when and how frequently the charges will be made,
  • duration of the payment plan stating for how long the customer agrees to pay

Click here for the required content of Recurring Payment Terms <link to Additional Information at bottom of page>

Informing the customer on a newly started Subscription plan

Within 2 business days after starting a new subscription, merchant must provide the customer with email confirmation of the establishment of the Recurring Transaction Agreement, containing following information: 

  • URL to Recurring Payments Terms 
  • information and URL where client can unsubscribe from Recurring Payments

Charging or changing a subsequent recurring payment

Merchant will send an email reminder to the customer before each charge, that should contain:

  • URL to Recurring Payments Terms ,
  • information and URL where client can unsubscribe from Recurring Payments,
  • amount to be charged
  • If the transaction amount exceeds a pre authorised range, the merchant will notify the customer. Local law may impose specific requirements for this notification.
  • Customer must also be notified of any change to the amount or date of the recurring transaction, especially in case of unscheduled Credential-on-File transactions

Changing Recurring Payments Terms

  • Merchant will notify customers of any changes to the Recurring Payments Terms
  • Notification should contain instructions and links on how to cancel the Recurring Payments and should happen 7 business days before the next charge.
  • In case of any changes to Recurring Payments Terms, customer cannot be billed unless they explicitly accept new Terms. Merchant should retain a record of the cardholder’s confirmation to the new Terms.

Exceptional recurring charges

Merchant will notify the cardholder prior to the Recurring Payment being processed in any of the following situations, if:

  • more than 6 months have elapsed since the previous Recurring Transaction
  • a trial period, introductory offer, or promotional period is going to end

Merchant is not allowed to have a cardholder’s free trial rollover into a paid subscription without first notifying the cardholder prior to the end of the trial.

Cancellation of a recurring subscription

  • Merchant will cancel the customer’s subscriptions as soon as the customer has requested and send a confirmation of the cancellation to his email. Cardholder will receive cancellation confirmation including when the last billing will occur if this has not already occurred, or if a credit is due when the credit will be processed
  • Merchant must not bill the cardholder and deliver products/perform services after receiving notification of subscription cancellation by the cardholder or Issuer
  • In the event of a non-approval response from the issuer for the 1st transaction in subscription, no subsequent Recurring Transactions should be submitted, subscription should not be formed, and the merchant should address this matter with the customer. 
  • If either the initial charge or the account verification request (zero amount) is declined, the payment information should not be stored

Recurring Payments Terms (should contain)

  • description, name and list of services, for which a cardholder’s credit card will be charged,
  • amounts of the recurring transactions, and whether the amount is variable or fixed, including rules and conditions of amounts change,
  • transactions currency,
  • where surcharging is permitted, acknowledgement of any surcharge assessed and the associated disclosures,
  • duration and frequency of automatic charges, or specific calendar dates when card will be automatically charged, whether the dates are fixed or variable, and on what conditions the recurrent payment date depends on,
  • disclose how the stored credentials will be used,
  • PCI DSS level and PCI compliance information,
  • statement on time when customers card will be debited,
  • cancellation rules clearly describing how to cancel a subscription,
  • for Unscheduled Credential-on-File Transactions: the description of event that will prompt the recurring transaction,

Age restrictions

  • should be shown and manually accepted by a customer before they are given access to content/goods/services and order functional. Pages with these products/services should not be visible until 18+ confirmation is provided by the cardholder (pop-up window with a checkbox or similar)

Identity verification

  • Individual player identities and accounts need to be properly verified according to relevant regulation

Territory restrictions

  • Merchant’s licence details, licence issued by relevant authorities on the territory of merchant’s registration and territory where merchant offers his services, area of use/jurisdiction, licence number, link to authorities official source for licence validity check
  • Services offered in accordance with licence and only on territories permitted by their licence – based on national legislation
  • Services not offered to countries where services are prohibited
  • Services not offered in countries with weak AML procedures or where it is not possible to ascertain identities of citizens/customers. Possible legal restrictions notice, list of restricted & allowed customers’ countries of residence (e.g. related to customer’s location country or citizenship country) should be shown before purchase
  • Merchant is following legal frameworks that dominate in gaming industry: countries that regulated online gambling within their territories; countries that regulated and imposed monopolies; countries that banned betting activities within their jurisdictions; countries that lack regulations on gambling activities

Notice on customer obligations

  • Notice for customers of their obligation to independently determine whether the relevant local legislation allows purchase of such goods /services through the Internet using cards. 
  • Website must have additional a statement similar/equivalent to the following: “Internet Gambling may be illegal in the jurisdiction in which you are located; if so, you are not authorised to use your payment card to complete this transaction”
  • Statement of the Cardholder’s responsibility to know the Laws concerning online gambling in his/her country of domicile.

Marketing activities

  • merchant should respect applicable regulations on Marketing for online gambling, 
  • advertising can not target minors, nor can it be insinuated as a solution for financial issues, 
  • merchant should not target customers from jurisdictions outside licence area,

Merchant does not employ Negative Option Marketing. This includes any marketing where the consumer’s silence or failure to affirmatively act is treated by the merchant as acceptance of an offer. Common types of negative option marketing include free trial offers or low-cost trials, continuity programs, and subscription plans for which the following applies:

  • should begin after the product has been shipped,
  • shipping and handling should not be billed as a separate transaction from the product/service,
  • undisclosed recurring charges should not be allowed,
  • opt-in options for additional products or enrolment in continuity should not have a pre-filled checkbox,

Merchant should not perform any marketing or claims that could be considered deceptive, exaggerated, or unsupported should not be permitted; Back-end Offers, Up-sells or Cross-sells (Should not allow third-party data pass)

Warnings in relation to trading on margin

  • Non-misleading information only; no misleading information such as false advertising, promises of certain winning/profits etc. 
  • Clear and comprehensible language use in relation to information, descriptions, warnings
  • Description of conditions and restrictions on gambling account topping up
  • Detailed description of the procedure, conditions and limitations for the payouts/withdrawals of winnings. 
  • Description of bet types, varieties, services offered by the merchant (lottery, sports betting etc.)

Terms and conditions for gambling

Terms and conditions should be provided for each gambling product and customer should read and manually accept the Terms before purchase. Terms should include:

  • service rendering conditions such as methods, time frames and other conditions
  • winnings calculation procedure and payout time frames
  • bet limits, rules and restrictions
  • dispute resolution procedure and complaints policy
  • limitation of liability statement
  • risk warnings and risk disclosure statement indicating high-risk activity with risk of losing funds
  • cancellation, refund, return and withdrawal policies describing process and conditions
  • AML, KYC and verification policies
  • account closing conditions
  • information on which gambling software is used
  • description of bonus programs, policy, limitations (separate bonus policy should be accepted by payer before purchase) 

Customer protection policies

Merchant should provide following tools and policies:

  • Privacy policy with description of terms of personal information protection and non-disclosure, including information about TLS encryption
  • Insolvency Policy should clarify
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  • Responsible Gambling information should provide
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  • Tools to help customers monitor or limit gambling
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Introducer

An WPay Introducer is a business entity that sends applications to WPay and gets paid commissions based on the fees that accepted applicants generate with us. The Introducer submits applications to us via the Introducer Portal and uploads the required documentation there. The WPay Onboarding team communicates with the Introducer regarding the applications and what is needed to complete them.

A business can apply to become an WPay Introducer if they can get paid via SEPA transfers. If you are registered outside of the European Economic Area, please reach out to us on sales@woohoopay.ie. Additionally, WPay will always make a quick, internal review for Introducer applications to ensure eligibility.

Please reach out to us at sales@woohoopay.ie so that we can guide you through the process. We’d also like to know about your business, needs, and client base. Once we are in agreement, you can make an application to become an WPay Introducer via our Introducer Portal here. We will do a quick review and you’ll soon be granted access and can then start submitting applications to us.

Absolutely! Having a business account with us is the quickest and easiest way to receive your commissions. Just log in to the Introducer account and submit an application from there.

Of course, you can also become an Introducer if you’re already a business banking customer.

Yes, you can become an Introducer if you’re an existing customer. Please email sales@woohoopay.ie if you’d like to discuss the possibility further or apply directly via this link on woohoopay.com.

You will submit the applications from within the Introducer Portal. There, you’ll be prompted to fill in the company and user details as well as upload documentation. Once this is done, the Onboarding team will review it and get back to you if anything else is needed to complete the application. Please make sure to check your spam folder in case our messages have ended up there.

Once an introduced customer is onboarded, WPay will communicate with them directly like any other business banking customer. They can reach out to support via chat from within the Customer Portal or via support@woohoopay.ie.

Due to bank secrecy, we can’t share any sensitive client information such as information about transactions or users.

Administrative expenses

Handle your company’s operating costs with flexibility and complete control.

Easy invoice processing

Process, approve and pay invoices from all of your team members.

Team perks

Manage team perks and other incidental office costs without the need for petty cash.

Subscription management

Control your online spending by managing all subscriptions in one place.

Business travel spending

Scaleable solutions for managing travel spend across your business.

Digital advertising

Control your digital marketing spending across all platforms with smart virtual cards.